FAQ
Frequently Asked Questions
The duration of your support contract is 12 months from the date both parties execute our managed services agreement.
You can contact us for support in one of three ways. Either by:
Calling +44 (0)3455 3950340
Emailing: support@bitmatrixit.com
Or through the help form accessed via the BitMatrix agent installed on your managed device.
Your managed services agreement will detail the services covered under your support agreement. If you require any further information, do not hesitate to contact us.
Our packages are based on end-user device licensing. Therefore, for BitMatrix to support you as an organisation, you need to buy a license for each end-user device requiring support.
Your managed services agreement will detail the services covered under your support agreement. If you require any further information, do not hesitate to contact us.
No it cannot unless mutually agreed with BitMatrix.
Yes, BitMatrix can manage your 3rd party vendors based on selecting the Premium Package which includes 3rd party vendor management.
You will receive monthly performance reports based on the package you choose.